Who answers phone calls during regular business hours?
Our medical assistant or office manager will answer your call during business hours. During the lunch hour, our calls are forwarded to the answering service; these messages are relayed back to our office after the lunch hour. If you need to speak to the physician during office hours, you will be put through to her/him if they are available; if they are not available, a message will be taken and they will get back to you as soon as they are able to.
Who answers calls after regular business hours?
If you call the office when we are closed, the call will be forwarded to the answering service. The message can either be held for us until the next morning, or, if there is an urgent matter, the physician on-call can be paged. The physician will return your call as soon as they are able to.
Who should we call if there is an emergency?
If you are concerned that your child is experiencing a medical emergency, please call 9-1-1. If you have an urgent medical issue, please call the office during business hours. If you call after regular business hours, the call will be forwarded to the answering service, who will then page the pediatric nephrologist on-call.
Do the doctors respond to e-mails?
Our physicians can be reached by e-mail through the e-ClinicalWorks patient portal (link). Please do not email the physicians if you think your child is having an emergency as messages may not be viewed in a timely manner. Instead, please call 9-1-1.
What are the regular office hours?
Our office is open Monday through Friday from 9:00 AM until 4:30PM. We are closed the first Monday of every month and on major national holidays. Our lunch hour is from 12:00 to 1:00 PM. Our physicians ensure that every patient who has an appointment is seen. Appointments are accepted by phone during business hours.
I think my child/patient has a kidney issue. How can he/she be seen by the pediatric nephrologist?
Depending on the type of health insurance your child/patient has, a referral may need to be placed. This may require the Primary Care Physician to contact the insurance company to obtain an authorization before calling our office to schedule an appointment. If the insurance plan does not require a physician referral, you can contact our office directly to schedule an appointment.
Are there forms that need to be filled out before my child/patient is seen in your office?
Yes, there are new patient forms to fill out. These may be done in the office on the day of the appointment, printed from our website here (link) and brought in, or may be accessed through our e-ClinicalWorks patient portal (set-up and log-in can be done over the phone).
What information is needed for my child's/patient's visit?
Please have your child’s/patient’s primary care physician forward all pertinent medical information, including office visit notes, lab work, and radiology images. Parents may also bring this information with them, if they have it available. A list of the child’s/patient’s current medications (prescribed and over-the-counter, vitamins and herbs), that includes dosages, frequency, and how the medications are taken, is helpful for our physicians. Parents, please also have insurance card and photo ID with you when you come to the office.
Will my child/patient always be seen by the same doctor?
There are two pediatric nephrologists at our office. You have the option of choosing which physician your child/patient sees. We encourage you to schedule visits with one doctor to establish a long-term relationship with that doctor. If your child/patient needs to be seen urgently or for a sick visit, it may not always be possible to see his/her regular doctor, but we will accommodate this when possible.
What type of testing can my child/patient expect?
To assess kidney function, the physician will often order blood tests, urine tests, and likely some type of radiologic evaluation, such as a kidney ultrasound, abdominal x ray, or CT scan.
Will my child/patient need a kidney biopsy?
Sometimes, a kidney biopsy is needed in the evaluation of your child’s/patient’s kidney disease. A kidney biopsy removes a very small piece of kidney tissue via a needle; the tissue is then sent to the laboratory for further analysis. This will aid in the identification, treatment, and prognosis of the kidney disease. A biopsy is done under anesthesia. An older child (>14 yrs) can be sent home a few hours after the biopsy, whereas a younger child (< 14 yrs) will be admitted overnight for observation.
Where will my child/patient go if he/she needs to be admitted to the hospital for a kidney issue?
Our physicians have admitting privileges at Medical City Children’s Hospital in Dallas. They have their own nephrology service and see their own patients.
What if my child/patient cannot make their scheduled appointment?
We request that you notify us within 24 hours of the scheduled appointment. Failure to cancel the appointment will result in a $50 no-show charge.
What happens if my child/patient is late for an appointment?
If you are running late for an appointment, we encourage you to call the office to inform us. Please know there may be an extended wait time. We also reserve the right to reschedule the appointment.
Do you provide same day appointments?
We will attempt to accommodate all same day urgent visits. Please note there may be an extended wait time as your child/patient will have to be worked in between regular scheduled appointments.
Can I get a copy of my child's/patient's medical records?
Yes. We will fax over records to physicians involved in care of the child/patient free of charge. If you would like records for personal use, there is a charge of $25 for the first 20 pages and $0.50 for each additional page thereafter.
What types of health insurance plans do you accept?
We are in network with Aetna, Blue Cross Blue Shield, Cigna, United HealthCare, PHCS Multiplan, and Amerigroup. This is subject to change during the year.
What if my child's/patient's health insurance plan changes?
Please inform us of any changes at least 2 days prior to your child’s/patient’s visit. This will help us verify information to determine whether your plan requires an authorization prior to the visit verify insurance information 2 days before a scheduled appointment.